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Reporting my phone stolen

dave5
Level 1: Joiner
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on ‎04-04-2020 19:45

on ‎04-04-2020 19:45

Myself and my wife have been trying to report our phones stolen all day. Is there and email I can use to inform O2. I can not speak owith anyone via the phone nothing appears to be working when I am asked to press a number.

 

davealexander1732**Personal info**

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MI5
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‎04-04-2020 19:49 - edited ‎04-04-2020 19:50

‎04-04-2020 19:49 - edited ‎04-04-2020 19:50

@dave5 

Guide: Lost or Stolen O2 Device? - How to Report it 

No email, sorry.

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎04-04-2020 19:50

on ‎04-04-2020 19:50

You need to keep trying. They are supposed to be 24/7 and shame there isn't a direct number.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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