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Level 1: Joiner
Posts: 1
Registered: ‎04-06-2018
Accepted Solution

Report a problem

I'm from Jordan, the line only does a day, and then it gets called emergency calls only, what's the solution?
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Posts: 94,777
Topics: 543
Solutions: 12,028
Registered: ‎04-04-2012

Re: Report a problem

Hi @Solution

You would be best advised to speak to customer services http://www.o2.co.uk/contactus or call into an O2 shop assuming you are in the UK now?

You may have a faulty sim or phone but a shop can check that for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,428
Topics: 707
Registered: ‎14-01-2013

Re: Report a problem

Hi @Solution Are you on PAYG or Contract?

Have you still got credit on your phone or have you run out of credit or allowances?

ways to top up or pay your bill here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

You may want to check your network connection and do a manual search for another one

If you need to contact customers services  do it via this route or use live chat https://www.o2.co.uk/contactus

*The Game Is On*

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Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: Report a problem

Hi @Solution, how are you getting on with this? Did you manage to check with Customer Service what was wrong? 

 

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