on 04-06-2018 13:49
You would be best advised to speak to customer services http://www.o2.co.uk/contactus or call into an O2 shop assuming you are in the UK now?
You may have a faulty sim or phone but a shop can check that for you.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 04-06-2018 13:52
Hi @Solution Are you on PAYG or Contract?
Have you still got credit on your phone or have you run out of credit or allowances?
ways to top up or pay your bill here https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...
You may want to check your network connection and do a manual search for another one
If you need to contact customers services do it via this route or use live chat https://www.o2.co.uk/contactus
on 05-06-2018 17:17
Hi @Solution, how are you getting on with this? Did you manage to check with Customer Service what was wrong?
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