Replace broken phone

[Anonymous]

I have broken my phone which will cost me quite a substantial amount to get fixed.  Am I able to buy out my contract which doesn't finish until July.   I would be staying with O2 and would want to upgrade my phone.

thanks, WF

[version7point0 · Accepted solution]

Hi Wf.

You can buy out your contract, typically it will cost you up to your monthly line rental cost multiplied by how many months you have remaining on your minimum term.

Strictly speaking you should not be permitted to upgrade your current number after doing such a buyout -but to clarify you are best speaking to customer services.

Hope this helps.

[jonsie]

Another option would be to buy the phone of your choice and carry on with your present contract by inserting the sim.

[Anonymous]

How much would it cost to replace a broken sony xperia z 11 months into the contract and is it the same cost as if it was lost or stolen because i don't want to send it off to the manufacturers that takes way too long.

[MI5]

If you want to retain warranty on your phone (2 years standard) you must take it into a Sony approved repairers or send it in to O2.
They will quote you for the repair before starting any work.
There are places you can get it done for around £40 but your warranty would be voided as it was repaired by a non authorised outlet.
If you have insurance (with accidental damage cover) it will just cost you your policy excess.