My partner and I both bought new phones on 2nd November. Neither of us got an email within 14 days to claim the £200 Mastercard so we both sent emails to help@o2redeem.co.uk. 22nd November and we both get asked for proof of purchase, which we promptly provide. My partner got to claim her mastercard on the 25th, I still haven't heard a peep. I've chased o2redeem multiple times and I'm just being ignored, which just winds me up even more.
We're almost a month later so I don't want them turning round and saying I'm now too late to claim. Are there any staff members on here that can help give them a push? I even tried on Twitter but they have also ignored me.
Lovely customer service.
