Solved: Repairs team

Anonymous · ‎15-03-2017

How long does 02 repairs take, its been "booked in" for 12 days already....
No emails, no phonecalls, no messages, no updates.

I had to speak to 02 on 11 occasions over the phone and in store 7 times regarding my iphone that wont turn on. Nothing was solved, I was simply transfered between customer service and insurance for several hours.
I found out about the online repair service myself, confused as to why they wouldnt tell me this?

Anyways, its been sent off and...nothing. Ive called to ask and they keep saying I should "get it this week".
How long am I supposed to wait because I dont want to over react if I dont need to. Nevertheless, I need my phone!

MI5 · ‎15-03-2017

It's usually a quick turn around of 2-3 days but it sounds like they've lost yours !
Keep calling until you find someone who will help you
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-03-2017

It's usually a quick turn around of 2-3 days but it sounds like they've lost yours !
Keep calling until you find someone who will help you
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎15-03-2017

You can also try tracking it here https://o2repairs.sbeglobalservice.com/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎15-03-2017

If you get no joy from any of the information above... then think about putting in a complaint. Someone is giving you the runaround @Anonymous http://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

O2

Repairs team

Cancel Disney plus subscription

cancel Disney plan

How do I cancel Disney plus

Cancel

billing