Repair of phone

[Anonymous]

I have sent my Sony Z5 to the repair centre twice for them to quote the same thing 'physical damage' however I've pressed the o2 team asking them to explain what the physical damage is... Nobody can tell me what it is nor how much it'll cost to repair it. I don't know if the phone has been looked at. o2 have failed to help me with this situation they just want me to pay for the early upgrade and get a new contract. 

So my question is as an o2 customer since they were BT cellnet what is the best network to go to?

My wife left them earlier this year due to o2's poor quality of help and inability help her when her iPhone just stopped working two months before the end of her contract (just like mine has).

Any support is welcome.

[MI5]

There's no one any better than the other really (and I use them all) but if I was forced into choosing, based on my experience, I'd choose ThreeUK.

[Cleoriff]

O2 repairs again...what a farce they are. Still practising immoral techniques I see. What a joke.

[jonsie]

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@Cleoriffwrote:

O2 repairs again...what a farce they are. Still practising immoral techniques I see. What a joke.

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....and they will never change! O2 you need to listen to your customers. ...

[gmarkj]

Have you tried sending it Sony directly?