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Repair of phone

Anonymous
Not applicable

on ‎15-02-2018 17:21

on ‎15-02-2018 17:21

I have sent my Sony Z5 to the repair centre twice for them to quote the same thing 'physical damage' however I've pressed the o2 team asking them to explain what the physical damage is... Nobody can tell me what it is nor how much it'll cost to repair it. I don't know if the phone has been looked at. o2 have failed to help me with this situation they just want me to pay for the early upgrade and get a new contract. 

So my question is as an o2 customer since they were BT cellnet what is the best network to go to?

 

My wife left them earlier this year due to o2's poor quality of help and inability help her when her iPhone just stopped working two months before the end of her contract (just like mine has).

 

Any support is welcome.

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MI5
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on ‎15-02-2018 17:29

on ‎15-02-2018 17:29

There's no one any better than the other really (and I use them all) but if I was forced into choosing, based on my experience, I'd choose ThreeUK.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎15-02-2018 17:44

on ‎15-02-2018 17:44

O2 repairs again...what a farce they are. Still practising immoral techniques I see. What a joke. Evil

Veritas Numquam Perit

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jonsie
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on ‎15-02-2018 23:33

on ‎15-02-2018 23:33

@Cleoriffwrote:

O2 repairs again...what a farce they are. Still practising immoral techniques I see. What a joke. Evil

....and they will never change! O2 you need to listen to your customers. ...

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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gmarkj
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on ‎16-02-2018 09:15

on ‎16-02-2018 09:15

Have you tried sending it Sony directly?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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