Remove adult content lock

[Steven1]

I don’t have a credit card and want the lock removed tonight, I have a passport and other ID, and I don’t have time to go to o2 shop

[Bambino]

@Steven1  This is a customer community. This is not O2. Please see this link: https://www.o2.co.uk/help/safety-and-security/age-restricted-content-and-age-verification

Why you would expect anything to be done at this time of night is beyond me.

[Cleoriff · Accepted solution]

@Steven1 

If you don't have a credit card, then you will have to make time to go instore. According to the link given by @Bambino this is what O2 say...

How do I prove I’m over 18?

There are two ways you can do this. Once you do, we’ll take off the filters and won’t ask again.

1. Go to one of our shops with photo ID (passport or driving licence).
2. Prove you have a credit card. We'll charge £1 to the card, which we'll then refund, either through your bill or with calling credit.

You can prove you have a credit card by:

• Calling 61018, free from your O2 mobile
• Going to https://ageverification.o2.co.uk/
• Calling customer services on 202, free from your O2 mobile

[Marjo]

Hi @Steven1 , how are you getting on with this - did you manage to remove the adult content lock with the help from @Bambino  and @Cleoriff  above since you last posted? Let us know if you have any additional questions the community could help with.