As the title states, some time ago I lost the SIM card associated to my mobile number and so ordered a new one. I was completely unaware that after 6 months of inactivity on the original sim it would be recycled, and I just kind of went on with my life. This was around 5 years ago and I never really thought twice about it up until recently.
Now I’m trying to access my mums old wedding photos but the service is requiring 2FA that is, you guessed it, associated with the number. My initial reaction was to reach out to the number and see if it’s been reallocated, it hasn’t. It’s still dormant and to my knowledge has never been assigned to a new individual. This number has now become invaluable to me.
I thought surely after being a customer of GiffGaff for a decade I’d be able to just prove the number was mine with bank statements, ID etc but they’ve told me there’s not much they can do. So I got to looking online and had seen some success stories coming out of the 02 community which to my knowledge own GiffGaff and it’s pool of numbers too.
Is there anything I can do? I’m willing to pay any reasonable amount for the hassle involved in reallocating this number back to me after I’ve proved it is indeed my mobile number. There has to be some option or even a service that deals with these kinds of things, it seems to be a fairly common issue and admittedly happens due to ignorance on part by the customer
