
on 09-10-2014 10:03
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on 09-10-2014 10:03
I'm new here although been with 02 11 yrs... I wonder if anyone can advise me please?
I ordered the wrong phone (stupidly tired) then immediately realised and chatted with a Guru. He advised me to refuse delivery.
It came Monday am and the Courier said I had to sign that I was returning it. (I hope I didn't sign acceptance!) he took the phone.
That was 3days ago. If it can be ordered and delivered in 24 hrs I'm wondering why doesn't it work going back.
My 02 acc says I still owe them £500 for a phone I don't have!
What do I do now?
Thanks. H
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on 15-10-2014 21:20
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on 15-10-2014 21:20
O2 changed my status this morning and it no longer shows that I am being billed for the new phone. This means they have agreed receipt / the return.
Thanks for your help.

09-10-2014 10:12 - edited 09-10-2014 10:18
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09-10-2014 10:12 - edited 09-10-2014 10:18
http://www.o2.co.uk/contactus
Edit ; I assume the courier gave you some firm of docket saying you had refused the phone.
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on 09-10-2014 10:24
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on 09-10-2014 10:24
I would have signed Returned across the docket too in all caps.
Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2
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on 09-10-2014 10:44
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on 09-10-2014 10:44
Contact customer service to verify the phone has been scanned back in and checkMy O2 to see the status of your account.

on 09-10-2014 14:34
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on 09-10-2014 14:34

on 09-10-2014 14:36
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on 09-10-2014 14:36
Do let us know what customer services say and that they confirm the phone has reached their offices.
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on 09-10-2014 15:19
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on 09-10-2014 15:19
Please update once they have received it back. Personally I don't like the idea or refusing delivery, I much prefer to send it back and get proof of postage.
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on 09-10-2014 16:39
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on 09-10-2014 16:39
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

on 09-10-2014 16:48
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on 09-10-2014 16:48
I refused rather than returned as O2 advised me to do so.
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on 09-10-2014 16:50
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on 09-10-2014 16:50
I'm sure it will be fine.

