Solved: Re: Refused Delivery as advised by 02

Anonymous · ‎09-10-2014

Hello.
I'm new here although been with 02 11 yrs... I wonder if anyone can advise me please?
I ordered the wrong phone (stupidly tired) then immediately realised and chatted with a Guru. He advised me to refuse delivery.
It came Monday am and the Courier said I had to sign that I was returning it. (I hope I didn't sign acceptance!) he took the phone.
That was 3days ago. If it can be ordered and delivered in 24 hrs I'm wondering why doesn't it work going back.
My 02 acc says I still owe them £500 for a phone I don't have!
What do I do now?
Thanks. H

Anonymous · ‎15-10-2014

To update you re: the refused delivery post.
O2 changed my status this morning and it no longer shows that I am being billed for the new phone. This means they have agreed receipt / the return.
Thanks for your help.

View solution in original post

Anonymous · ‎09-10-2014

Ring O2 on 202 asap.

http://www.o2.co.uk/contactus

Edit ; I assume the courier gave you some firm of docket saying you had refused the phone.

aldaweb · ‎09-10-2014

I would have signed Returned across the docket too in all caps.

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jonsie · ‎09-10-2014

Contact customer service to verify the phone has been scanned back in and checkMy O2 to see the status of your account.

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Anonymous · ‎09-10-2014

Courier said all electronic and there is no paperwork. I had to sign his little black box!

Anonymous · ‎09-10-2014

Ok fine.

Do let us know what customer services say and that they confirm the phone has reached their offices.

jonsie · ‎09-10-2014

Please update once they have received it back. Personally I don't like the idea or refusing delivery, I much prefer to send it back and get proof of postage.

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MI5 · ‎09-10-2014

That would be my preferred route too jonsie.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-10-2014

Many thanks. Shall do.
I refused rather than returned as O2 advised me to do so.

jonsie · ‎09-10-2014

I'm sure it will be fine.

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