Refusal to provide PUK CODEs

[Karin27bt87bl]

I have just left 02 contract moved to sky but 02 will not give me PUK Codes for my 2 02 locked phones which has made my phones unuseable very poor service after years of a loyal customer how do i resolve this problem ?

[Bambino]

@Karin27bt87bl How old are the phones? If they were purchased after June 2018, they shouldn't be locked. Have you tried another network's sim to double check?

[MI5]

@Karin27bt87bl 

See help here Guide: Unlocking an O2 phone to use a different SIM card 

[Karin27bt87bl]

Hi 2017 tried Sky sim no joy however the works older phones 

[MI5]

@Karin27bt87bl 

O2 can't refuse to unlock your phone.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Karin27bt87bl]

Already rang told me to go to Sky but sky sim work fine in a different phone but not in 02 locked phone

There not inerested. 

[MI5]

@Karin27bt87bl 

They have to be interested.

They are obliged under OFCOM regulations to release your phone.

Call again.

[madasaf1sh]

@Karis27bt87bl

PUK Codes are for Sim Card's and fore when you have locked your sim cards.

What phones do you have that you are trying to unlock?

[MI5]

OP has been advised of how to unlock.
They just have to find an advisor willing to help.