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Refund

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Anonymous
Not applicable

on ‎14-11-2012 12:48

on ‎14-11-2012 12:48

Does anybody know why it takes O2 so long to deal with refunds of money they owe through no fault of the account holder and why it's impossible to contact somebody at O2 who can give a straight answer?

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perksie
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on ‎14-11-2012 12:50

on ‎14-11-2012 12:50

If they have agreed a refund it can take up to 14 days I believe.

 

I'm surprised CS couldn't help you though.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

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perksie
Level 69: Guiding Light
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on ‎14-11-2012 12:50

on ‎14-11-2012 12:50

If they have agreed a refund it can take up to 14 days I believe.

 

I'm surprised CS couldn't help you though.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
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In response to perksie

on ‎29-02-2016 10:13

on ‎29-02-2016 10:13

I cancelled my o2 in nov and it finished in dec. Its now almost march and i still havent received a refund i have contacted cs 3 weeks ago and was told i would have a refund in 3 days but this still hasnt happened very unimpressed with the service. I have asked for a refund several times now but with no joy.

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MI5
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on ‎29-02-2016 10:22

on ‎29-02-2016 10:22

Try sending the form in https://www.o2.co.uk/apps/help/help?qid=1&q1=34
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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on ‎29-02-2016 10:24

on ‎29-02-2016 10:24

They take your money in an instant but take forever to make refunds. If the form doesn't work email a complaint to the address in the link.

How to complain

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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