Refund

[Katie122]

Hi I started to order a Samsung phone however I cancelled the order due to it taking a while and would rather come into a store to get it sorted. It did take an upfront payment off me when will I receive my refund 

[MI5]

@Katie122 

Check if the payment is still pending with your bank, if so, O2 don't have your money and your bank will return it in a few days time.

If not, contact O2.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2