Refund

[Poll]

So I ordered a phone but realized it was wrong color so i called for cancelation and they said just refuse the order from the delivery so i did
So 1 week passed and i didnt get any money back
So i texted them on the online chat and they said they will issue refund right away so ok
Later after 1 month still no money refunded so i did ask again same response
So its been around 50 days and i dont have my deposit back
I cant call them cos my phone is trashed poor conection the reason why i tried to buy new
But after this poor customer service i realy just want my money back

[Cleoriff]

@Poll 

I'll ask one of our account advisers @O2Lisa to help with this. She will be on tomorrow morning at 8am and will be in touch. Please come back to the thread in the morning as @O2Lisa  will need some information from you.

[O2Lisa]

Morning all, thanks for the tag @Cleoriff 

So sorry to hear this @Poll, I'll message you privately and get this sorted for you

[Cleoriff]

Good (wet) morning and thanks @O2Lisa 

[O2Lisa]

You're welcome @Cleoriff