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Level 1: Joiner
Posts: 1
Registered: ‎23-10-2020
Accepted Solution

Refund

So i tried to get the iPhone 12 on contract, i didn’t get accepted but it still took the upfront cost out of my bank. How long does it take to get put back into my account?
Posts: 114,374
Topics: 569
Solutions: 15,444
Registered: ‎04-04-2012

Re: Refund

@Leona1 

It should be returned to cleared funds in 4 to 5 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 1
Registered: ‎07-11-2020

Re: Refund

I have tried to order an iphone 12 pro with monthly plan and i got charged £30 as upfront cost. After that they said i need to deposit £475 to secure my order since my credit score is low. So I didn’t process my order. When will I receive the refund of £30 back?
Posts: 97,213
Topics: 758
Registered: ‎14-01-2013

Re: Refund

@4Refund 

It should be returned with 5 days to your account.

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