Refund

Koles · ‎15-07-2020

Just wondering how long it takes for a refund?
The phone was sent back on the 28th June and recieved by o2 Tuesday the 30thJune. You unable to get hold of o2 on phone and there is no online service available just yet
Many thanks

MI5 · ‎15-07-2020

@Koles

Some numbers here to try calling on Guide: Coronavirus Community Help and Support

Call at 8,00am for the least waiting time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎15-07-2020

@Koles Your call won't be considered important enough because you're not buying something, so you'll need to choose the Lost/Stolen or Fraud option if you want to get through when you call.

I DO NOT WORK FOR O2

Martin-O2 · ‎16-07-2020

Let us know how this one turns out @Koles and if you need any further assistance.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Refund

upfront payment reservation

Money

Boostbox

amazon account still controlled by o2

Huawei