Refund not Received

[Daina13]

Good afternoon,

I left O2 and had credit on my account. I have called O2, gave them the bank details to receive a refund, 10 days passed, but no refund received. Please advise. Thank you.

[Bambino]

@Daina13 If you were Pay & Go then no refund would be forthcoming. Not sure about contract customers, but it's doubtful too.

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202 or 0344 809 0202

[Dave59]

Same here …shocking customer service keep putting me on hold and no helpful information

[MI5]

@Daina13 @Dave59 

You should leave your direct debit in place and any refunds due will be paid back in to your bank account.

Refunds | Account and billing | Help & Support | O2