Redeem voucher code from purchase?

[Anonymous]

I have bought the OnePlus 5T from O2 which comes with a free XBOX Live 12 months gold subscription

I have followed this: https://www.o2.co.uk/termsandconditions/rewards/oneplus-limited-o2-xbox-live-gold-membership-gift-wi...

And oneplus have sent me the voucher code. This is not a valid code to be used on xbox as i have contacted them and they say it is invalid. I have spoken to OnePlus and they say it is not provided by them but O2 provide the voucher code.

Where can i redeem this voucher code for a 12 months XBOX Live gold code?

[MI5]

If it is O2, contact customer services http://www.o2.co.uk/contactus
However, probably best to contact the promoter http://www.onepluspromotions.claims/

[gmarkj]

The Ts & Cs state that the email with the code will contain instructions of how to claim.
If that is not the case then I would contact OnePlus (using the email in the Ts & Cs - help @ one plus promotions. claims minus the extra spaces).

[Anonymous]

I have contacted them about no instructions there, and they replied as this:

"I coordinated it to our team and upon checking it, I'm afraid that you've received this coupon code from O2. And regarding this matter, I suggest to kindly contact them as they will be the one who will check this on their system and they will able to give you further assistance about this matter."

I have also spoken with O2 about this and all they did is show me that link which i have already followed.

I sent them screenshots of the voucher code with no instructions too.

Nothing 😕

[gmarkj]

Not sure if you have seen this:
https://forums.oneplus.net/threads/o2-xbox-live-promotion.722780/
but it seems as though you are not the only one to experience an issue.

[Anonymous]

I have not seen that no, but thats exactly my issue

Thanks for this, the code was sent from O2.

So maybe O2 sent PS codes instead of XBOX?

[MI5]

Anything's possible these days !

[gmarkj]

One of the posters thinks that, but another was successful.
Might be worth commenting on their and tagging/mentioning the person to see if they come back?

[Marjo]

Sorry about the issues you've been having with the voucher code @Anonymous! 😞 Any progress as of today or are you still stuck with it?

I'll drop you a private message here on the forum shortly to get a few additional details to check if we can help in any way on our end.

[Anonymous · Accepted solution]

Everything seems to be sorted, OnePlus seemed to have corrected the issue as they needed to sort out their instruction email. Which is now fixed