Solved: Re: Recycling

Scott1990 · ‎01-10-2019

Hi I recently sent off a phone for recycling but like an idiot didn't put the order number in.Can it still br traced via postage sticker o2 sent?

MI5 · ‎01-10-2019

@Scott1990

It will need someone at O2 to track it down manually so give customer service a call Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎01-10-2019

@Scott1990

It will need someone at O2 to track it down manually so give customer service a call Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎01-10-2019

@Scott1990

How did you send it?

Scott1990 · ‎01-10-2019

I put it in the box and packaging they sent with the sticker they sent on the top recorded delivery.

MI5 · ‎01-10-2019

Have you checked the tracking number online to see if it's been delivered?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎03-10-2019

Hey @Scott1990

If you pass the Tracking Number to them then they should then find it easier.

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