Recycle my phone

[Anonymous]

How does recycle my phone for credit towards my bill work

[Cleoriff · Accepted solution]

Hi @Anonymous Have a look at the advice in this link https://www.o2.co.uk/help/digital-services/o2-recycle

[MI5]

You send your phone in to be recycled, they assess the condition and make you an offer, if you accept it, you can choose to have the value added to your account as a bill credit, so you will see a -£ balance on your account which will be used to pay your bills until it runs out.
O2 won't call your direct debit whilst there is a credit on your account which is sufficient to cover your bill.

[MercedesS]

Hello @Anonymous, It is great to see you back!

Most of us use O2 Recycle to help with upgrade costs. As @Cleoriff and @MI5 said, you can go to the O2 Recycle site and complete this form to get a quote. And even if O2 Recycle believes the phone is worth less than what was quoted after they receive it, you will have the option to accept the new quote or ask for your device back. 

Please let us know if that’s what you needed and if there’s anything else we can do for you 

Thanks @Cleoriff and @MI5 for the amazing help!