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Receiving SMS when abroad

Simoninkenya23
Level 1: Joiner
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on ‎08-11-2023 12:24

on ‎08-11-2023 12:24

Hi,

I live in Kenya and I was given an O2 SIM card. I activated the SIM and topped it up and can receive the O2 notification SMS.

However, when I tried to register for Revolut the OTP SMS does not come through.

When I also tried to send an SMS from my Kenyan number to my O2 number it also failed.

I am also unable to send SMS from my O2 to Kenyan number or even to another UK number.

The phone shows the SIM is Roaming.

Kindly advise as I have airtime and when I check my account online I am unable to purchase roaming bolt ons and there does not seem to be an obvious choice for roaming tariffs.

Thanks

 

Simon

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MI5
Level 94: Supreme
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on ‎08-11-2023 12:29

on ‎08-11-2023 12:29

@Simoninkenya23 

You need credit to make calls or send texts https://www.o2.co.uk/international/using-your-phone-abroad

Receiving texts may be an issue if the sim hasn't registered on a UK O2 network yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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