Received bill for unknown number

[Sarahp999]

I am no longer an O2 customer. I have just received a bill for a number I have no knowledge of. It has my name and address

[TallTrees · Accepted solution]

Hi @Sarahp999 

You need to contact O2 customer services 

This contact may help

you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[MI5]

@Sarahp999 

You'll need to call customer service urgently.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Fraud" to get put through to someone.
8.00am is the best time to call if you can.