Reactivation of SIM/Number

[RyanCFC]

Good afternoon,

I have recently been locked out of my iCloud and my whole iPhone has reset weirdly my verification code is sent to an old O2 number which I cannot access. 

I am unable to contact one of my very unwell relatives and being on the other end of the country it’s becoming very stressful - I have explained this to O2 3 times today but nothing seems to have been done.

Does anyone know how I can reactivate my number and get a new SIM? So I can access everything again - any help would be much appreciated:) 

Thanks 

[MI5]

@RyanCFC 

Have you tried to change your verification number? 

https://support.apple.com/en-gb/HT207944#:~:text=Go%20to%20Settings%20%3E%20%5Byour%20name,to%20you%....

[RyanCFC]

Hi MI5 

Thanks for the reply - unfortunately I’m locked out of everything  so unable to even do that. To get into my Apple ID I’d need this phone number from O2 working again…

Thanks

[RyanCFC]

Just like this..

[MI5]

You even tried the "on the web" route @RyanCFC ?

[madasaf1sh]

Click on the Did not recieve the Verification code @RyanCFC  and it will walk you through the process, you do not need the old number reactivating to go through this process..

Bare in mind Apple take upto 14 days to allow access back into your account when you don't have access to the old number..  And it will be too late to get it back, as numbers are recycled and put into a queue to be reused.

We have just been through this with an account at work.

[RyanCFC]

Yeah, unfortunately I can’t even get past that stage to change the number.

[RyanCFC]

Thanks for your reply - unfortunately I will need the number back as I cannot wait 14 days due to the circumstances.

So going to keep trying with O2! 

Fingers crossed I can get somewhere. 

[madasaf1sh]

you will need to speak to apple support  : https://support.apple.com/

or try here: https://appleid.apple.com/

@RyanCFC 

[RyanCFC]

Done both of them - thank you again. There’s nothing they can do to progress it any further or speed the process up so I am reverting back to O2 for help.