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Reactivation issues: need to get in contact with O2

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Teach1
Level 1: Joiner
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on ‎03-01-2023 09:11

on ‎03-01-2023 09:11

I was away from the UK and my number got deactivated. I added £30 to the account but it's not shown up as being credited. I got a new number at an O2 shop and they said to get in contact with O2 customer service to get the credit put on my new number. O2 seems to make it impossible to call anyone directly so I've come here.

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MI5
Level 94: Supreme
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on ‎03-01-2023 09:27

on ‎03-01-2023 09:27

@Teach1 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 149432 Posts
  • 641 Topics
  • 28496 Solutions
Registered:

on ‎03-01-2023 09:27

on ‎03-01-2023 09:27

@Teach1 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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