Sim swap after lost phone

[Loyalty]

Cant find online chat anywhere

[gmarkj]

If you browse the shop it often appears @Loyalty, or if you want to ask a question here we (other customers) might be able to help?

[MI5]

@Loyalty 

You need to report the loss to O2 and they will send a new sim with your number and contract on it 

Guide: Lost or Stolen O2 Device? - How to Report it 

When it arrives, there will be bars that need lifting from your sim and account, 

So you'll need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.