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Level 1: Joiner
Posts: 2
Registered: ‎16-03-2018
Accepted Solution

Re: Sim Swap: a mini guide 2017 update

I swapped via the o2 app 48 hours ago, I can see through the app it has all changed over to my old number but when I text people is still coming up as the new number rather than my original number ? Ha e turned phone off and on but still same
Posts: 115,762
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Sim Swap: a mini guide 2017 update

@Vwils 

You need to go to:

Settings >Phone >My Number and change it to your number you are using.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 2
Registered: ‎16-03-2018

Re: Sim Swap: a mini guide 2017 update

Thank you 😁
Posts: 115,762
Topics: 571
Solutions: 15,895
Registered: ‎04-04-2012

Re: Sim Swap: a mini guide 2017 update

You're welcome Smiley Wink

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)