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Query about mast sharing, and a question about bill credit

Anonymous
Not applicable

Hi. Vodafone are bringing 4G coverage to my area in the next few months. After talking to an O2 advisor online about poor signal, I was told that with the mast sharing deal, I will be getting 4G on O2 around the same time as Vodafone bring it. However, I have just spoken to an advisor about a separate issue (which I'm getting to =] ) and he said that the mast sharing deal wont mean I get 4G when vodafone bring it, which contradicts what I was told. Does anyone know anything about it all? I know everyone on here is a customer and not an O2 rep, but hopefully someone can shed some light on it?

Also, I sold an iPad mini to O2 via O2 recycle, and chose bill credit. The credit has (finally) been applied, but I was told to cancel my D/D otherwise it would never be used to pay my contract. This seems like a fairly stupid way to go about it. Has anyone had any experience with this?

Thanks!

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MI5
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Hope all goes well...

@Toby this really needs feeding back if you can please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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MI5
Level 94: Supreme
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@jonsie wrote:

You would think O2 advisers would know the basics about direct debits.


Hope !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 13 of 13
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