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Level 1: Joiner
Posts: 3
Registered: ‎30-03-2019
Accepted Solution

Proof of Purchase

Recently upgraded to Huawei P30 Pro after seeing the "free Freebuds and Band 4" promotion. Phone arrived, along with a flyer telling me how to claim my freebies. Now the fun begins - One of the requirements is that I submit a digital copy of my proof of purchase. What proof of purchase? I haven't been sent one and any attempt to contact O2 to request one is rebuffed due to Covid-19 staffing issues etc.

How can I get this proof of purchase?

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Posts: 80,288
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Proof of Purchase

Use the order number in Recent Orders in My O2

Open it and download as pdf.

That will do as proof of purchase

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Level 67: Unsung hero
Posts: 15,359
Registered: ‎31-03-2010

Re: Proof of Purchase

@Roymondo As per the suggestion offered by @jonsiehttp://www.o2.co.uk/myo2

I DO NOT WORK FOR O2



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Level 1: Joiner
Posts: 3
Registered: ‎30-03-2019

Re: Proof of Purchase

Brilliant - That appears to have done the trick (as in Huawei have indicated that my claim has been validated). Thanks very much!

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Posts: 80,288
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009
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Level 1: Joiner
Posts: 3
Registered: ‎30-03-2019

Re: Proof of Purchase

And just for closure - the freebies (Freebuds 3 and Band 4) arrived today - well chuffed!

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Posts: 80,288
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Proof of Purchase

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Level 1: Joiner
Posts: 2
Registered: ‎01-04-2018

Re: Proof of Purchase

I was excited to see how simple this fix was, but I can't find "recent orders" anywhere in MyO2. I'm completely stumped. I am trying to claim a free watch worth 200 quid for buying the S20 Ultra. Please help!
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Level 1: Joiner
Posts: 2
Registered: ‎01-04-2018

Re: Proof of Purchase

Sorry, I just found what I was looking for. Thank you for your help. 😉
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Posts: 88,035
Topics: 738
Registered: ‎14-01-2013

Re: Proof of Purchase

Good to know @Andisocialist yahoo

*The Game Is On*

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