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Richardhanni22
Level 1: Joiner
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Hi everyone, can someone possibly help me? 
I have been using a gambling site and depositing money through my phone account, very silly I know! And very easy. I want to withdraw my winnings from the gaming site but they are making it very difficult, I have sent ID, bank statements, bank card, etc, they are saying I need to send phone bill image, date of issue, my name, phone number and total amount due. I have sent screen shots of these but they won’t except! 

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madasaf1sh
Level 66: Unequalled
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@Richardhanni22 

 

Sounds like they are doing the whole KYC and Responsible Gambling interactions at the same time. 


The best thing to do is download your latest bill from myo2  and then provide that to them, as that will show the charges.


Also you can tell them they are asking for too much information, as they only need documentation pertinent to the withdrawal as per Gambling Commission rules.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 66: Unequalled
  • 5378 Posts
  • 32 Topics
  • 1705 Solutions
Registered:

@Richardhanni22 

 

Sounds like they are doing the whole KYC and Responsible Gambling interactions at the same time. 


The best thing to do is download your latest bill from myo2  and then provide that to them, as that will show the charges.


Also you can tell them they are asking for too much information, as they only need documentation pertinent to the withdrawal as per Gambling Commission rules.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Richardhanni22 

Guide here to download your bill Guide: How do I get to the 'Download Bill' page? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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