Promotional Gifts

[Nelli]

I have been trying to claim my Promotional Gifts since March. They are now telling me that they Promotional Gifts were not on when I upgraded 😡 I have all the conversations from all the chats I had with O2 but still not getting anywhere. 

[Cleoriff · Accepted solution]

@Nelli 

See if this helps Guide: Gift with Purchase  

If not, I'll tag @Kei-M_O2 to see if he can help.