Problems with porting my number from 3

[Karenlou]

I changed to o2 on 22nd August and sent across my pac code.  Something went wrong and I have ended up with a split sim.  I have spent hours of my life over the last two weeks trying to sort this out.  Every time I call I have to explain the situation all over again.  Every time I call I'm told to wait 24 hours and then everything will be ok.  It never is!!! 

I have contacted 3 who tell me that they have not received a request for the pac code from o2, but they must have!  They tell me I need to sort this out with o2.

Has anyone got any suggestions on how to speed this process up?  I really am at the end of my patience with o2 and I'm regretting my decision to change to their network.

[MI5 · Accepted solution]

O2 need to request the porting files again from 3.
Keep calling cs until they sort it and I'd advise you make a complaint too http://www.o2.co.uk/contactus

[Karenlou]

Thank you, I will just keep trying, it's so frustrating though!  If I hadn't bought the phone through mobiles.co.uk and got such a good deal I would have returned the phone and cancelled my contract by now.

Thanks for the address to complain to.

[MI5]

Good luck. Let us know how it goes.