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Problems with connecting to the network

Charlie2
Level 1: Joiner
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Having problems with connecting to the network because of mast issues in Ripley, Derbyshire. This has been happening for over a week now. How do you get any updates?

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Cleoriff
Level 94: Supreme
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@Charlie2You can also download the My Network App and report it through there

https://www.o2.co.uk/apps/my-network

This may help as well https://www.o2.co.uk/help/network-coverage-and-international/self-help-guide-for-network-problems

Veritas Numquam Perit

Girl in a jacket

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MI5
Level 94: Supreme
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@Charlie2 You can check and register for updates here http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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Also download the My Network app to report a problem and to get text updates.

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Cleoriff
Level 94: Supreme
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@Charlie2You can also download the My Network App and report it through there

https://www.o2.co.uk/apps/my-network

This may help as well https://www.o2.co.uk/help/network-coverage-and-international/self-help-guide-for-network-problems

Veritas Numquam Perit

Girl in a jacket
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EmilieT
Former Staff
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Good morning @Charlie2, and welcome to our forum! Wave There's some really good advice above, give it a go when you have some time and let us know how you're getting on please!

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