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Problems with connecting to the network

Charlie2
Level 1: Joiner
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Having problems with connecting to the network because of mast issues in Ripley, Derbyshire. This has been happening for over a week now. How do you get any updates?

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Cleoriff
Level 94: Supreme
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@Charlie2You can also download the My Network App and report it through there

https://www.o2.co.uk/apps/my-network

This may help as well https://www.o2.co.uk/help/network-coverage-and-international/self-help-guide-for-network-problems

Veritas Numquam Perit

Girl in a jacket

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MI5
Level 94: Supreme
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@Charlie2 You can check and register for updates here http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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Also download the My Network app to report a problem and to get text updates.

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Cleoriff
Level 94: Supreme
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@Charlie2You can also download the My Network App and report it through there

https://www.o2.co.uk/apps/my-network

This may help as well https://www.o2.co.uk/help/network-coverage-and-international/self-help-guide-for-network-problems

Veritas Numquam Perit

Girl in a jacket
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EmilieT
Former Staff
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Good morning @Charlie2, and welcome to our forum! Wave There's some really good advice above, give it a go when you have some time and let us know how you're getting on please!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
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If you'd like to take part, why not register? slight_smile
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