Problems with Audible membership after O2 offer ends

[DonnaD]

I had a 6 months Audible extras deal when I took out my SIMO contract.

That offer ended on the 10th and I have tried reinstating my usual Audible membership however I get an error. Audible insist the fault lies on O2s end.

Has anyone else had issues with subscription services after O2 special deals have ended?

[jonsie · Accepted solution]

All we know is here

Guide: Adding and removing O2 Extras  

If You need to call O2.

All numbers are in this guide

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Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call