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Problems activating my extra (Audible)

rgalbiati94
Level 1: Joiner
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Hi everyone,

I just became an O2 customer (about a week ago). I subscribed to a 12-month, 80 gigs plan for £20/month and I got 6 months of Audible with it. However, whenever I try to activate it I get an 'Error: something went wrong' message. Any help? Should I just show up at a shop?

Thanks

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MI5
Level 94: Supreme
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@rgalbiati94 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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@rgalbiati94 

How are you trying to activate it?

Are you following the link sent in the email?

Try a different browser if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
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rgalbiati94
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Just tried with both Firefox and Safari and it just didn't work. I tried to do it both via the email and through the website; the message I get everytime is

 

Activation error

We've encountered a problem. Please try again.

Message 3 of 6
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MI5
Level 94: Supreme
  • 126764 Posts
  • 613 Topics
  • 21734 Solutions
Registered:

@rgalbiati94 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 6
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rgalbiati94
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Thank you for your help MI5

Message 5 of 6
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MI5
Level 94: Supreme
  • 126764 Posts
  • 613 Topics
  • 21734 Solutions
Registered:
You're welcome.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 6
965 Views