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Anonymous
Posts: 0

Problem with O2 Connection Manager

Hi, I've got a technical problem with my O2 Connection Manager and the displayed data balance shown on the 'home page' that displays via Internet Explorer when I go online.

It says that my balance in time remaining is none and it's shown that for some time now even though I topped up by £15.00 early last month and have been able to get internet access since then.

I thought it was something to do with my old knackered notebook pc running Wndows xp, but I now have a brand new HP pc running Windows 7, and it still not showing the correct balance...

Anyone having same problem please?

Thanks

Dennis
Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Problem with O2 Connection Manager

Is your sim card number correctly entered into Connection Manager, failing that it's possibly a glitch in the system and you may need to report it to CS?

Does your number show when you go to the top up page?
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Anonymous
Posts: 0

Problem with O2 Connection Manager

hi.

The correct number is there in the settings of the connection manager and on the 'start up screen' that loads via internet explorer when I connect to the internet. Think I will try contacting customer services as suggested....

Thanks

Dennis
Anonymous
Posts: 0

Problem with O2 Connection Manager

Hi dionysius57

Just to let you know the £15 topup is only valid for a month so if it's more than a month from your top up date then you'd have to top up again.

Let me know if you've any questions.

Iqbal
Anonymous
Posts: 0

Problem with O2 Connection Manager

Hi.

I topped up in early May and the balance showed as "None" even after I confirmed the payment had gone through ok, I haven't had any trouble getting online ~ it's just that the balance doesn't tell the truth!

Dennis
Anonymous
Posts: 0

Problem with O2 Connection Manager

Have emailed customer services about problem, awaiting reply
Anonymous
Posts: 0

Problem with O2 Connection Manager

Hi Dennis

It'd be worth deleting cookies on your IE and also try a different browser ,see if it helps.

Iqbal
Anonymous
Posts: 0

Problem with O2 Connection Manager

Hi Dennis

Have you managed to fix the problem?

Iqbal