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Problem order

124
Level 1: Joiner
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on ‎02-09-2020 11:24

on ‎02-09-2020 11:24

Good morning, I wanted to order a smartphone, but the system took the amount from my account and returned it at the same time. I can't order.
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MI5
Level 94: Supreme
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on ‎02-09-2020 11:28

on ‎02-09-2020 11:28

@124 

Sounds like you need to call O2 Guide: Coronavirus Community Help and Support 

or pop into your local store to order.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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on ‎03-09-2020 14:26

on ‎03-09-2020 14:26

Hi @124 , welcome to our community! Sorry to hear you were having trouble with ordering earlier. It would be great to hear back from you and if you managed to make any progress with this. Which phone did you want to get? slight_smile

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