14-11-2022 22:15
hi all i got the sony phone and part of the deal was £126 trade in on any phone ( i trade a samsung s20 and I got a total of £261.00) and also a £400 mastercard.
I only have £315.00 left to pay on my plan, so can i get the money refunded to me or is that now lost?
15-11-2022 11:36
How do you mean get the money refunded @robpeake ?
If you mean from the pre paid card, then you just use it to cover the phone plan and have the remainder - once you have claimed the card itself.
Some more info on getting the card itself:
https://www.o2redeem.co.uk/about/frequentlyaskedquestions/?campaigncode=o2paym03
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
15-11-2022 20:50
15-11-2022 20:50
hi thanks for replying, sorry i dont think i was clear, i have £315 left to pay with the next payment due on the 7th December which will be £157.00. I assumed or i thought i could remember that I had ticked a box when i applied for the Mastercard to use it against device plan , if thats the case then the next payment of £157 will be taken , which will put my balance at £157.00 then the Mastercard is then applied which means i have a positive balance which i was wondering how i would get that back. perhaps just use the mastercard for shopping.
15-11-2022 21:06
When did you get the phone with the Mastercard deal?
20-11-2022 20:55
20-11-2022 20:55
I got the phone in october