Premium Messages from 88101

[Jemmaosy1]

I have been charged in excess of £261 since Oct 2019 to date for premium messages from the code above each month, with the costs varying between £8.75 to up to £15 dependent on the number of 'messages' received at £1.25 each message.  I only recently fully recognised this and called O2 who have tried to bar the number etc and have given me a contact number for the company (Opera??) to get the £ back. The number the gave was 03333137900. I have called several times and left messages, no one answers. Its a total joke.

I have never actually received a message at the times the fees are saying and I have not knowingly signed up to anything.

How can O2 allow this to happen and then not help get the £ back? It seems so wrong.  Has anyone else had this problem? What have you done?

[TallTrees · Accepted solution]

Guide: A Guide to Deal with Spam/Scam Calls and Text 

Hi @Jemmaosy1 

Welcome to the o2 Community forum 

You should be able to get your money back 

There are others that have suffered scams like this.

Perseverance and you can get your money back read through the guide payforitsucks which is linked there is extremely good..

Good luck

Best wishes 

[MI5]

@Jemmaosy1 

Help here Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

and an excellent independent website here to help you get your money back https://payforitsucks.co.uk/

Guide here to prevent further occurrences Guide: Tips to avoid unexpected charges on your bill