Premium + Information Services

[Anonymous]

Hi, could someone please tell me what constitutes Premium and Information Services? I've been charged a couple of times lately for this, but don't know what it is.
Thanks for your time, Jayne

[jonsie · Accepted solution]

Premium serices are normall texts received from a short 5 digit number or charity donations or even tele-voting.

The body that regulates this industry is http://www.phonepayplus.org.uk/

Put the number into the search box on their site and this should tell you what it's for.

Help link here :

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-...

[MI5]

Some info here regarding non included numbers and services http://www.o2.co.uk/help/everything-else/special-numbers

[gemz4the1]

Hello @Anonymous and welcome to the community.

I had a similar problem a few months ago.

Here is my thread: http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/What-calls-are-free-not-free/m-p/796977#M79836

The poem by @Anonymous is very helpful

[Anonymous]

Bumping this as no one has actually explained how to make these calls/texts stop

[perksie]

You either contact the company or complain via PhonePay Plus if they won't help.

Did you read jonsie's post above which has all the info you need?

[jonsie]

Call them to get the texts stopped.

[MI5]

It's all clearly explained.
Trace the company charging you and contact them to stop and refund if the charges are unjustified.
Phonepayplus is the regulator and can also help you.
https://www.phonepayplus.org.uk/

[Anonymous]

Actually, it isn't that clear. 

I got billed for a lot of what appeared to be text messages when in germany, looked like some 200+ of them, in a week. 

I assume it is something like whatsapp or similar locating me? 

would have liked to get an idea in advance, because I was charged about £9 for them over the week I was there. 

[jonsie]

Did you actually send text messages as messages through whatsapp over wifi are free.