Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 2
Registered: ‎10-01-2019
Accepted Solution

Premier numbers

[ Edited ]

Hi, I wanted to send a text to heart radio but as it was a premier number the text didn't go through. I checked my phone settings and they were ok. So I'm not sure what happened or how to change it. Can someone please help?

Thank you 

Posts: 63,703
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: Premier numbers

You need to call customer service to get the premium bar removed. Live chat may also help

Contact us


Level 1: Joiner
Posts: 2
Registered: ‎10-01-2019

Re: Premier numbers

Thank you... I called the customer service and they removed the block...
Community Manager
Posts: 3,297
Registered: ‎18-04-2018

Re: Premier numbers

Good morning @Sms, and welcome to the forum Wave I'm really glad to see that @jonsie's advice helped you get this sorted, and if there's anything else we could help you with give us a shout!

Check out some of the recent discussions:
What do you look for in a new tablet Let us know what your criteria are when picking up a tablet!
MWC - The future with 5G Have a look at some potential 5G uses, and let us know what it means to you!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 

If you'd like to take part, why not register? Smiley Happy