Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Other Products and Services

Level 1: Joiner
Posts: 2
Registered: ‎10-01-2019
Accepted Solution

Premier numbers

[ Edited ]

Hi, I wanted to send a text to heart radio but as it was a premier number the text didn't go through. I checked my phone settings and they were ok. So I'm not sure what happened or how to change it. Can someone please help?

Thank you 

Posts: 66,038
Topics: 539
Solutions: 3,340
Registered: ‎04-01-2009

Re: Premier numbers

You need to call customer service to get the premium bar removed. Live chat may also help

Contact us


Level 1: Joiner
Posts: 2
Registered: ‎10-01-2019

Re: Premier numbers

Thank you... I called the customer service and they removed the block...
Community Manager
Posts: 4,050
Registered: ‎18-04-2018

Re: Premier numbers

Good morning @Sms, and welcome to the forum Wave I'm really glad to see that @jonsie's advice helped you get this sorted, and if there's anything else we could help you with give us a shout!

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!

If you'd like to take part, why not register? Smiley Happy