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Premier numbers

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Sms
Level 1: Joiner
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on ‎11-01-2019 00:36 - last edited on ‎11-01-2019 08:37 by

on ‎11-01-2019 00:36 - last edited on ‎11-01-2019 08:37 by

Hi, I wanted to send a text to heart radio but as it was a premier number the text didn't go through. I checked my phone settings and they were ok. So I'm not sure what happened or how to change it. Can someone please help?

Thank you 

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jonsie
Level 94: Supreme
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on ‎11-01-2019 00:41

on ‎11-01-2019 00:41

You need to call customer service to get the premium bar removed. Live chat may also help

Contact us

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 93157 Posts
  • 609 Topics
  • 6953 Solutions
Registered:

on ‎11-01-2019 00:41

on ‎11-01-2019 00:41

You need to call customer service to get the premium bar removed. Live chat may also help

Contact us

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Sms
Level 1: Joiner
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on ‎14-01-2019 06:57

on ‎14-01-2019 06:57

Thank you... I called the customer service and they removed the block...
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EmilieT
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on ‎14-01-2019 10:48

on ‎14-01-2019 10:48

Good morning @Sms, and welcome to the forum Wave I'm really glad to see that @jonsie's advice helped you get this sorted, and if there's anything else we could help you with give us a shout!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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