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Porting your number over from other network

Dazzasundies
Level 1: Joiner
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Just ported over my number from 3 to o2 which has been done but something is wrong as I am not able to receive calls but I can make them. Do I need to do anything in settings on my iPhone7?

Thank you
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Bambino
Level 84: Resplendent
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@Dazzasundies  Ports do not happen on the weekends. You'll need to speak to customer service in the morning. 8-8.30 am is the best time to call. In the meanwhile, reboot your phone every few hours to see if the port completes, but it may not until Tuesday.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@Dazzasundies 

Goto settings >phone >my number and check it is showing the number that has been ported. If not, edit and save it, then reboot the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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Welcome to O2 and to the community, @Dazzasundies slight_smile

 

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