Porting my number to a new SIM

[Jeannie1]

Today my previous number should be ported to my new SIM but my new SIM shows "no service".  I have tried turning the device on and off a few times, but no luck.  Any ideas anyone?

[O2Lorna · Accepted solution]

number ports are taking longer than usual, you need to keep trying switching the phone off and on until it completes

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Jeannie1]

Thank you Lorna.  As you say, it took longer than usual but it certainly happened with no complication.  Great service.  

[gmarkj]

Can you just confirm @Jeannie1, what date did you put the request in and when did the new sim start?
Just wondering so we have an idea of how long it takes...