Porting a number to another network

[ChrisG]

Hi, I hope someone can help.

I've switched from O2 to EE but the number transfer hasn't completed. I've spoken to EE and they say everything's done on their end, it was done yesterday at around 9am, they're just waiting for info from O2 but they speculated that because O2 offices were in lockdown there may not be anyone there to send the info. 

I rang O2 on the customer service number they the guy on the phone was very unhelfpul, he noted that my account was closed yesterday around 10am and that there was nothing he can do to help. When I asked if there was anyone else I could speak to he hung up. I've also DMed them on Twitter but they haven't responded in about 5 hours now.

I just want to know if the process is still ongoing and that the number will trasnfer properly as right now I don't have a working phone number.

[Cleoriff]

If your old sim has lost service it means the port has started @ChrisG  it's just a matter of waiting as ports are taking ages. Keep rebooting your phone.

[ChrisG]

Thanks for the quick reply. Do you have any idea how long ports are taking? 

[MI5]

We have been told they were supposed to be running normally now, but, don't always believe it's o2's issue just because EE said it was.....

[ChrisG]

That's a fair point, and I did wonder if EE wer trying to pass the buck, but EE so far have been very helpful and O2 literally hung up on me so I'm inclined to side with EE on this one.

[madasaf1sh]

@ChrisG

What a load of tosh from EE, their doesn't need to be someone in the office to process standard number ports, this is i would presume a batch process, with only exceptions needing manual intervention.

Sounds like EE need to talk to o2 if there has been a failure and if your account was closed by o2 at 10am then they must have had a complete message back.