Solved: Poor customer service experience

Parthdave · ‎02-01-2022

I ordered Samsung galaxy flip 3 for my upgrade order which was to be delivered next day but after my order processed and upfront of £200 paid I got the message we are out of stock and your delivery would be done shortly I called the customer service and they told me it should only an extra day but today after 4 days of my order I am still awaiting my delivery and when I call customer service after 50 minutes they pick up the call and say it can take upto 10 mores days for the phone to which I requested to cancel my order but still I have no confirmation is my order cancelled or not.

pgn · ‎02-01-2022

Looks like you should contact the sales team as they can help with that, @Parthdave – message them on Social Media if that works best for you: on Facebook (https://o2uk.co/O2CFB) ,

Twitter (https://o2uk.co/O2CTW) or

Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Good luck!

Links to O2 Social Media Team here