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Posts: 69,714
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: Poor Customer Service

What a sad world this would be if we were all the same and like minded. You will see that many of the regulars on here have been members for years. Personally I have seen every iphone launch, September is and has always been chaotic, not just iphone launches but all the manufacturers releasing flagship phones.

Do we as customers have a right when spending over a £1000 to expect better customer service. Yes of course we do. Every year we expect things to improve but they don't.  No one listens.

People come on here, join just to vent their anger which is their right but bear in mind customer service is declining throughout the mobile industry.

1. Job cuts redundancies and outsourcing 

2. UK call centres closing down

3. Mobiles companies selling out to rivals

4. Customer adviser apathy due to all of the above

Always, research, coverage, price, terms of contract, upfront costs, not sure customer service comes into the equation any more, just go with the best deal that suits your needs. You wouldn't limit your choice of car or fuel prices by limiting to one outlet.

Anonymous
Posts: 0

Re: Poor Customer Service

The point I wa making @cyrillicguy which I honestly think you missed was that we cannot expect mobile operators to invest £billions when they make so very little in profits. It just doesn't add up.

As for paying a premium to get to the front of the queue quicker, EE offered that a while ago and there was outrage. I think they quietly canned it.

I have seen other companies offer a solution where you can select to be called back when you are close to the front of the queue. Perhaps o2 should adopt that approach.
Anonymous
Posts: 0

Re: Poor Customer Service

Here we go again.

I need a PAC code but they won't answer the phone.
Posts: 87,557
Topics: 530
Solutions: 11,115
Registered: ‎04-04-2012

Re: Poor Customer Service

If you are on contract you can ask live chat too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,464
Topics: 677
Registered: ‎14-01-2013

Re: Poor Customer Service

Customer services (phone lines) close at 6pm on Sundays @Anonymous

*The Game Is On*


Anonymous
Posts: 0

Re: Poor Customer Service

Been trying on and off all afternoon.

Live chat busy too.

(I've worked it out, if they don't answer the phone, I can't leave. It's all part of the master plan I tell you)
Posts: 87,557
Topics: 530
Solutions: 11,115
Registered: ‎04-04-2012

Re: Poor Customer Service


@Anonymous wrote:
(I've worked it out, if they don't answer the phone, I can't leave. It's all part of the master plan I tell you)

Fantastic

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,464
Topics: 677
Registered: ‎14-01-2013

Re: Poor Customer Service


@Anonymous wrote:
Been trying on and off all afternoon.

Live chat busy too.

(I've worked it out, if they don't answer the phone, I can't leave. It's all part of the master plan I tell you)

There you go...you have sussed it....LOL

*The Game Is On*


Highlighted
Level 25: Hard Hitter
Posts: 1,333
Registered: ‎22-11-2014

Re: Poor Customer Service

Uhuh, and they didn't land on the moon either!
Posts: 69,714
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: Poor Customer Service


@gindygoo wrote:
Uhuh, and they didn't land on the moon either!

You know I thought it was just me who didn't believe....