What a sad world this would be if we were all the same and like minded. You will see that many of the regulars on here have been members for years. Personally I have seen every iphone launch, September is and has always been chaotic, not just iphone launches but all the manufacturers releasing flagship phones.
Do we as customers have a right when spending over a £1000 to expect better customer service. Yes of course we do. Every year we expect things to improve but they don't. No one listens.
People come on here, join just to vent their anger which is their right but bear in mind customer service is declining throughout the mobile industry.
1. Job cuts redundancies and outsourcing
2. UK call centres closing down
3. Mobiles companies selling out to rivals
4. Customer adviser apathy due to all of the above
Always, research, coverage, price, terms of contract, upfront costs, not sure customer service comes into the equation any more, just go with the best deal that suits your needs. You wouldn't limit your choice of car or fuel prices by limiting to one outlet.
Customer services (phone lines) close at 6pm on Sundays @Anonymous
@Anonymous wrote:
(I've worked it out, if they don't answer the phone, I can't leave. It's all part of the master plan I tell you)
@Anonymous wrote:
Been trying on and off all afternoon.
Live chat busy too.
(I've worked it out, if they don't answer the phone, I can't leave. It's all part of the master plan I tell you)
There you go...you have sussed it....
@gindygoo wrote:
Uhuh, and they didn't land on the moon either!
You know I thought it was just me who didn't believe....
