Pixel watch 2 reward

[Plukas]

Hello,

I pre-order the Pixel 8 pro on the 7th, and at the time there was a promo that said if I pre-order until 16th of October I could claim a free pixel watch 2, I finally got the phone on the 31th of October, but my receipt doesn't mention it was a pre-order and puts the sale date as the 31st of October, when I try to claim it gets refused, how can I solve this issue? 

Thanks 

Paul koekemoer 

[pgn]

@Plukas - Looks like you should contact the sales team as they can help with that – message them on Social Media if that works for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255. Good luck!

[Oxonian]

@Plukas 

Did you contact the sales' team as suggested by @pgn, and if so, has there been any progress in resolving your problem ?   

[Plukas]

I did contact them, they informed that I have to wait 30 days from the day I got the phone, and after those 30 days they would send me a link to claim, I informed them that if I wait 30 days it will be after the claim period and the reply was it doesn't matter because O2 knows I pre-ordered and when I got the phone an I would still be able to claim, so I'm waiting to see.

Regards

Plukas 

[Oxonian]

@Plukas 

I would keep a very close eye on those dates and be ready to chase it up on day 31.......

Please keep us updated on developments. 

[MI5]

The T&C's actually state "after 30 days" so this could be anytime after 30 days, not exactly 30 days.

[madasaf1sh]

@Plukas 

The Promo rewards site has all the details on it https://reward-promos.com/reward/launch2023/en-GB

https://reward-promos.com/reward/launch2023/en-GB/how-it-works 

[Plukas]

Hey guys,

So, it seems no one is able of giving me a confirmation of my pre order so I can claim the watch from Google 

I made a complaint through the official O2 channels and here is were my luck changed, the couldn't also find my pre-order confirmation so they couldn't supply me with proof of pre-order, but, they could see a message that I received that my pixel was delayed and that message was still inside of the promotion dates, so O2 instead of giving me something as proof for Google, they will provide me the watch free of charge. 

In the end everything worked out for the best, should get my watch in the next 2/3 days, already have confirmation of order.

Thank you to anyone involved in trying to solve this issue 

[pgn]

Guide: Gift with Purchase  has been set up to help in light of difficulties like yours - perhaps a response there would act as a guide?

[Oxonian]

@Plukas 

I am glad that you seem to have resolved your problem. I hope your watch gives you good service.